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Troubleshooting and Supporting Windows 7 in the Enterprise 70-685 |
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Trainingscode:
M6293
Categorie:
Microsoft - Windows 7
Dagen:
3
Prijs:
€ 1345 (excl. btw)
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(Start)Datum
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Locatie
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Inschrijven
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04 June 2012 |
Eindhoven |
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20 June 2012 |
Amsterdam |
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08 August 2012 |
Eindhoven |
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08 August 2012 |
Amsterdam |
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07 November 2012 |
Eindhoven |
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U bepaalt waar en wanneer:
Naast bovenvermelde data kan deze training op aanvraag voor u worden ingepland. Neem vrijblijvend contact met ons op via telefoonnummer 088-4284848 of e-mail:
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Description:
This three-day instructor-led course will teach IT Professionals, experienced with Microsoft Windows XP and Windows Vista in a Tier 2 support environment, how to support the operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. This course also directly supports the EDST exam.
Target Audience:
The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.
Duration:
3 days
Pre-requisites:
In addition to their professional experience, students who attend this training should already have the following technical knowledge:
- Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
- Microsoft Active Directory principles and management
- Microsoft Windows Server 2008 fundamentals
- Microsoft Windows Client fundamentals
- Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system
Students who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills:
Objectives:
- Implementing a Troubleshooting Methodology
- Introduction to the EDST Job Role
- Overview of Troubleshooting Steps
- Troubleshooting Startup Issues
- Overview of the WIndows 7 Recovery Environment
- Configuring and Troubleshooting Startup Settings
- Troubleshooting Operating Systems Services Issues
- Using Group Policy to Centralize Configuration
- Overview of Group Policy Application
- Resolving Client Configuration Failures and GPO Application Issues
- Troubleshooting Hardware Device, Device Driver, and Performance Issues
- Overview of Hardware Troubleshooting
- Troubleshooting Physical Failures
- Monitoring Reliability and Performance
- Configuring Performance Options in Windows 7
- Troubleshooting Device Driver Failures
- Troubleshooting Remote Connectivity Issues
- Troubleshooting VPN Connectivity Issues
- Using Remote Desktop
- Troubleshooting User Issues by Using Remote Assistance
- Troubleshooting NAP Issues
- Troubleshooting DirectAccess Issues
- Troubleshooting Logon and Resource Access Issues
- Troubleshooting User Logon Issues
- Troubleshooting User Profile Issues
- Troubleshooting File Access Issues
- Troubleshooting File Permissions Issues
- Troubleshooting Printer Access Issues
- Troubleshooting Security Issues:
- Recovering Files Encrypted by EFS
- Recovering BitLocker-Protected Drives
- Troubleshooting Internet Explorer and content Access Issues
- Troubleshooting Operating System and Application Issues
- Troubleshooting Application Installation Issues
- Troubleshooting Application Operations Issues
- Applying Application and Windows Updates
Certificering en examen:
This course helps students prepare for: Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician
Certification path:
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