Supporting the Windows Vista Operating System and Applications

Description:
This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:

• New installations
• Single computer migrations
• Single computer reinstallations

The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

Target Audience:
The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

Duration:
2 days

Pre-Requisites:
Before attending this course, students must:

• Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices.
• Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.
• Familiarity with the 2007 Microsoft Office System; specifically Microsoft Word 2007 and Microsoft Excel® 2007.
• Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share.
• Have experience installing applications from media (CD/DVD)
• Have experience working from a command window. For example, authoring and editing batch files
• Be able to burn or creating boot media. For example, ISO.
• Have experience configuring BIOS options. For example, boot order.
• Be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc..

In addition, it is recommended, but not required, that students have completed:

• M5115: Installing and Configuring the Windows Vista Operating System.
• M5116: Configuring Windows Vista Mobile Computing and Applications.

Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.

Objectives:

• Windows Vista Desktop Deployment Infrastructure

o Windows Vista Desktop Deployment Infrastructure
o The Components of BDD 2007
o Identifying the Support Scenarios

• Preparing to Apply Desktop Images

o Preparing the Target Computer
o Backing up the User State

• Supporting Computers with Desktop Images

o Obtaining the Desktop Image
o Verifying the Desktop Image Application

• Installing Applications

o Preparation Steps for Installing an Application Package
o Application Package Deployment Methods

• Restoring and Validating User State

o Restoring User State
o Verifying User State

• Troubleshooting Desktop and Application Installations

o Desktop Installation Troubleshooting
o Application Installation Troubleshooting

Exams:
This course will help the student prepare for the following Microsoft Certified IT Professional (MCITP) exam:

• Exam 70-622: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technician