Maintaining and Troubleshooting Windows Vista Computers

Description:
This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.

It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.

It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

Target Audience:
The audience for this course is experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.

Duration:
3 days

Pre-Requisites:
Before attending this course, students must have:

• Experience supporting previous versions of the Windows operating system.
• Familiarity with an IT helpdesk ticketing system.
• Experience researching online and local knowledge bases.
• Experience running commands from a command window, such as the DOS command prompt.
• Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices.
• Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
• Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
• Fundamentals of applications, such as how a client communicates with the server in client/server applications.
• Experience reviewing logs, such as understanding chronology, sequential order, severity, etc.

In addition, it is recommended, but not required, that students have completed the following courses:

• M5115: Installing and Configuring the Windows Vista Operating System
• M5116: Configuring Windows Vista Mobile Computing and Applications

Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.

Objectives:

• A Troubleshooting Methodology

o Overview of a Troubleshooting Methodology
o Overview of Troubleshooting Stages
o Troubleshooting Component Areas

• Troubleshooting Operating Systems

o Overview of the Windows Vista Startup Process
o Troubleshooting the Windows Vista Startup Process with Windows RE
o Troubleshooting Operating System Services

• Troubleshooting Hardware

o Overview of Troubleshooting Hardware
o Dealing with Physical Failures
o Dealing with Device Driver Failures
o Troubleshooting Printing in Windows Vista
o Troubleshooting Microsoft BitLocker Protected Computers

• Troubleshooting Networks

o Determining Network Settings
o Troubleshooting Network Connections

• Troubleshooting Security Issues

o Overview of User Account Control
o Troubleshooting User Account Control
o Implementing Windows Firewall
o Implementing Windows Defender

• Troubleshooting Applications

o Windows Application Troubleshooting
o Web Application Troubleshooting

• Maintaining and Optimizing Windows Vista

o Maintaining Windows Vista
o Optimizing Windows Vista Performance
o Monitoring Windows Vista

Exams:
This course will help the student prepare for the following Microsoft Certified IT Professional (MCITP) exam:

• Exam 70-622: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians