Supporting Ubuntu Desktop

Voordeelbundel:

Ubuntu Desktop Course + Supporting Ubuntu Desktop

Bundelprijs: € 1.185,00

(normaal: € 1.290,00)

Description:

Ubuntu is a community developed, Linux-based operating system freely available and suitable for laptops, desktops and servers. This course based on Ubuntu 8.04 LTS (Hardy Heron) and Ubuntu Netbook Remix (UNR), is designed for support professionals working for Canonical partners and/or customers, who need to move toward proficiency at providing Ubuntu support. Hands-on exercises which are based on real-life common support scenarios the student is likely to encounter are also included. This course also contains references to knowledge-base articles. These articles are a useful source of information providing procedures for the resolution of specific issues.

The student will learn how to support Ubuntu through the most common troubleshooting situations. The course content is designed to provide student with:

• Practical skills to assist with troubleshooting when helping end users
• Where to find additional information

Requirements:

Ubuntu Desktop Course

Duration:

1 day

Objectives:

Students will learn how to support Ubuntu through the most common (actual or anticipated) troubleshooting experiences. The objectives for this dat should be met through those troubleshooting experiences, as opposed to theory followed by practice.

• Understand the relationship and differences between "Linux", "Kernel" and "Window Manager" concepts
• Learn how to personalize the desktop by using GNOME applets - System Monitor, Disk Mounter, etc.
• Undersetand the differences and similarities of the File Hierarchy System in Linux vx. Windows typical file systems - data & system folders, backing up important data, etc.
• Understand how hardware drivers are managed by Ubuntu, compared to Windows,  including basic legal and ethical aspects.
• Perform basis troubleshooting on devices:
  • Determine which devices are identified on the USB and PCI buses
  • Learn how to quickly assess printer, graphic (X), network and general hardware problems & possible solutions
  • Determine how/when/which device drivers are loaded
  • Examing the Kernel Ring Buffer (dmesg)
  • Locate and view log files (/var/log/)
• Understand package repositories, their function, and how to enable and disable them in both a GUI and CLI environment
• Understand Ubuntu releases life cylces including upgrades and updates
• Develop a basic understanding of the Ubuntu Security Model:
  • Sudo
  • File Permissions
  • Users, accounts, and groups, user-switching
• Address common support requests:
  • Usage of Kernel parametersto troubleshoot booting issues (using startup-manager)
  • Identifying which hardware is enabled by which drivers
  • Recovery: password, broken upgrades, display
  • Display issues: nvidia vs. ATI vs. others, Xorg.conf editing, Compiz configuration, dual display configuration
  • Sound/WebCam troubleshooting: alsa-mixer, low-level, common applications
  • NetworkManager including ndiswrapper
  • Installing Windows applications (virtualization vs. emulation)
• Set up Linux Compatible printers (HPLIP, binary drivers, CUPS)

Grafische weergave van   Ubuntu opleidingen en certificeringen