Candidate profile
Candidates for the MCITP: Enterprise Support Technician credential have expertise in deploying Windows Vista, managing security, and troubleshooting network issues. They have three years of experience as a tier-2 or lead desktop support technician.

Skills required for the MCITP: Enterprise Support Technician certification include the ability to:

• Manage workflow. 
• Install and configure desktop operating systems and applications. 
• Troubleshoot the desktop operating system, desktop applications, and desktop networking and connectivity. 
• Install and configure hardware devices and drivers (including mobile and personal devices). 
• Troubleshoot hardware devices and drivers (including mobile and personal devices). 
• Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator, or desktop configuration administrator). 
• Install and test department-specific and line-of-business (LOB) applications on end-user computers. 
• Change desktop configurations as needed. 
• Re-image desktops as needed.

 Prerequisite
• Technology Specialist: Windows Vista 

Training
• Maintaining and Troubleshooting Windows Vista Computers - 3 days (M5118)
• Supporting the Windows Vista Operating System and Applications - 2 days (M5119)

Exam 70-622
PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technician